Terms of Use (CGU) of Doctomia
Last updated:
2025-12-22
Please read these Terms of Use (hereinafter the "Terms") carefully. They apply to your use of the Doctomia platform, operated by Technologies Rabbitdoc Inc., a legally incorporated company in Quebec.
Doctomia operates the website https://www.doctomia.com as well as any related sites or subdomains (hereinafter the “Platform”). Doctomia also manages its official social media accounts and other digital platforms under its control.
These Terms define the conditions of access to and use of the Platform, including all content presented on it such as articles, text, photographs, images, illustrations, audio clips, and video clips. They also set out the rules for using Doctomia's services, as well as the rights and responsibilities of users and Doctomia.
1. Overview of Doctomia
Doctomia is a digital search engine and marketplace dedicated to private-sector healthcare and wellness services in Quebec. Users can easily find healthcare professionals and clinics by searching by specialty, medical acts, and more, and benefit from a simple, quick, and secure connection via an appointment request form.
2. Acceptance of the Terms
By using the Platform, you agree to be bound by these Terms without reservation. If you do not accept these conditions, please refrain from using the Platform.
3. Purpose of Doctomia's Services
Doctomia provides an online platform that enables:
- Searching for healthcare professionals and clinics
- Viewing information about healthcare professionals and facilities, including specialties, expertise, services offered, and contact details
- Submitting appointment requests online through a secure form
- The provision, for informational purposes only, of indicators relating to estimated wait times and occupancy rates in emergency departments in Québec (see Section 5);
- For healthcare professionals and clinics: the ability to request to be listed on the Platform free of charge by completing a contact form
3.1 Management of Clinic and Professional Profiles
Doctomia lists on its Platform the clinics and healthcare professionals who request to be included. The information displayed on their profiles comes either directly from the healthcare provider or clinic or is collected from their website with their authorization.
Doctomia makes every effort to ensure that this information is accurate, up to date, and complete, but cannot guarantee its completeness or absolute accuracy at all times.
If a healthcare professional or clinic wishes to:
- Update, correct, or add information to their profile
- Permanently remove their profile from the Platform
4. Medical Emergencies
The Platform is not an emergency service. In case of an emergency, call 911 or go to the nearest emergency room.
5. Information relating to wait times and occupancy in Québec emergency departments
Doctomia may make available to users information relating to estimated wait times, occupancy rates and, more generally, the status of emergency services at certain healthcare facilities.
This information is provided for informational purposes only and does not constitute medical advice, a clinical recommendation, nor a guarantee of availability or actual treatment timelines.
Estimated nature and data sources
The information displayed may come from public, institutional or third-party sources, and may be aggregated, processed or presented in the form of estimates. Doctomia does not guarantee the accuracy, completeness or real-time updating of this information, which may vary rapidly depending on numerous factors (patient volume, clinical prioritization, available resources, exceptional situations, etc.).
No recommendation and no medical responsibility
Doctomia does not recommend choosing one emergency department over another based on the wait times, occupancy rates or estimates displayed on the platform. This information must under no circumstances be interpreted as guidance, advice or an incentive to favor or avoid a particular healthcare facility.
Doctomia does not intervene in the orientation, triage or medical care of patients.
Information relating to emergency services must never be used to delay, avoid or replace a medical consultation, nor to assess the severity of a health condition.
In the event of a real or perceived medical emergency, users are invited to call 911 or go immediately to the nearest emergency department, regardless of the information displayed on the platform.
Limitation of liability
Doctomia shall not be held liable, in particular, for:
- any discrepancy between the wait times or occupancy rates displayed and the actual situation observed on site;
- the choice of a healthcare facility made by a user based on this information;
- any decision made or not made by a user based on the information presented;
- any deterioration of a user's health condition resulting from the use or interpretation of this information;
- any temporary unavailability, display error or interruption of the service.
Service evolution
Doctomia reserves the right to modify, suspend or remove, at any time and without prior notice, the display of this information or the related functionality.
6. Information relating to wait times and occupancy in Québec emergency departments
While using the Platform, you may be redirected to third-party websites via clickable links. Doctomia disclaims all responsibility regarding:
- The security or privacy policy of those third-party websites
- Any personal data you enter on such websites and its potential compromise
- Any damage caused to your device or system, such as the installation of viruses or malware, resulting from clicking on a link available on our Platform
We strongly recommend verifying the reliability of any third-party websites before clicking on links or sharing your personal information, and reading their privacy policies carefully.
7. Appointment Request Service
When you submit an appointment request, you are asked to complete a secure form providing the following:
- Personal information: first name, last name, email address, phone number, postal code
- Message: to specify the needs related to your appointment
- Information about a dependent or close person: if the appointment is for a dependent or another person, the following information is required: first name, last name, date of birth, and gender
By completing and submitting this form, you:
- Consent to Doctomia sharing your information (or that of your dependent or close person) with the selected healthcare professional or facility
This data is exclusively shared with the selected healthcare facility or professional to facilitate appointment booking.
Please note that submitting this form does not constitute an appointment confirmation. The healthcare professional or facility will contact you to offer a time slot or, if necessary, direct you to appropriate resources.
Important note: This service is strictly prohibited for minors under 14 years of age. Any appointment for a minor under 14 must be requested by a legal guardian, who certifies under oath to have this responsibility.
By using this service, you expressly consent to this transfer. Doctomia disclaims all responsibility in the event of a data breach or privacy issue at the healthcare professional or facility.
8. Appointment Request Terms
Process
Appointment requests are forwarded directly to the selected healthcare provider or clinic, which will then contact the patient to confirm the appointment.
Payment
- Consultation fees are paid directly to the chosen healthcare provider or clinic.
- The use of Doctomia's services, including the appointment request form, is entirely free for patients.
- Doctomia assumes no responsibility if the price displayed on the Platform differs from the amount charged in person, or if additional fees are applied.
Cancellations
Patients must comply with the cancellation policy of the selected clinic or healthcare provider (e.g., 24, 48, or 72 hours in advance). Doctomia cannot be held responsible for any penalties imposed by the clinic in the event of non-compliance with these policies.
Accuracy of Information
By submitting the appointment request form, you certify that the information provided is accurate and not fraudulent.
9. Protection of Minors
Minors under the age of 14 may not use the appointment request service on the Platform by themselves.
Any appointment request for a minor under 14 must be made by a legal guardian, who certifies under oath to hold such legal responsibility.
By submitting an appointment request for a minor dependent, you consent to the collection and processing of their data on our Platform, in accordance with our Privacy Policy.
Anyone booking an appointment for a minor without being their legal guardian may be subject to legal action from Doctomia and/or the minor's legal guardian.
10. Contact for Appointment Confirmation
10.1 Contact by Doctomia
- Doctomia may contact you by email if needed or to follow up on your request.
- If Doctomia sends you an email, it will only come from the following address: contact@rabbitdoc.com.
- Doctomia will never ask you for:
- Your Social Insurance Number (SIN)
- Your Health Insurance Number
- Your banking or credit card details
- Any other personal information that could be used to harm or defraud you
- If you receive a suspicious message from someone claiming to be Doctomia, do not provide any personal information and report any fraudulent attempt immediately to: contact@rabbitdoc.com.
10.2 Contact by the Clinic or Healthcare Provider
- The healthcare professional or clinic may also contact you to offer an appointment time or, if necessary, direct you to appropriate resources. They may also request sensitive information needed to book the appointment (e.g., health insurance number or payment details).
- Doctomia declines all responsibility if the clinic misuses this data or if it is subject to a data breach.
- It is the responsibility of the user (patient) to verify the identity of the person requesting such information before providing it, to ensure it is not a fraudulent attempt.
Your security is our top priority, and we remain committed to protecting the confidentiality of your personal information at all times.
11. Registration of Clinics and Healthcare Professionals
Healthcare professionals or clinics wishing to list their services on the Platform may directly book a meeting via the integrated Calendly tool available on our website. By booking an appointment, the applicant certifies, under oath:
11.1 Declarations and Warranties
For healthcare facilities:
- That they are authorized to represent the listed facility
- That the facility is legally authorized to provide healthcare services in Quebec, in accordance with applicable laws and regulations
For healthcare professionals:
- That they hold the necessary qualifications to practice in Quebec
- That they are not currently subject to any temporary or permanent suspension issued by their professional order
- In the event of a temporary suspension, the professional or facility must immediately stop accepting appointments through the Platform and notify us by email as soon as possible.
11.2 No Guarantee of Results for Healthcare Professionals
Doctomia does not guarantee any minimum number of appointments or patients for clinics or healthcare professionals using the Platform. Visibility and use of Doctomia's services may vary depending on factors beyond our control, such as patient demand, practitioner availability, and the nature of the services offered.
11.3 Registration Process
Healthcare professionals or clinics wishing to register on the Platform may directly select a meeting date and time via the integrated Calendly tool on our website. This virtual meeting allows our team to present the Platform, provide a demonstration, and prepare the publication of your services.
By booking a meeting with us through Calendly, you consent to Doctomia creating a first draft of your profile using publicly available information from your website or professional materials. This profile will then be validated and adjusted with you during our exchange.
Once your profile is validated, you will start receiving appointment requests online, sent directly to your clinic's email address or designated contact point.
We may also provide you with a file to complete if you wish to make additional changes or update your information later (specialties, services offered, contact details, etc.).
11.4 Pricing
Membership in Doctomia is subject to a fee for healthcare professionals and healthcare facilities. Subscription fees apply depending on the selected plan (monthly or annual). Pricing and payment terms will be defined and agreed upon at the time of registration. All payments are final, and no refunds will be issued once the subscription is activated.
Use of the platform is free for patients. However, fees related to consultations and/or medical care remain the responsibility of the patient and are paid directly to the healthcare professional or healthcare facility.
12. User Obligations
12.1 Obligations of Patients
Provide accurate, complete, and non-fraudulent information:
- Patients agree to provide accurate information when booking an appointment (name, phone number, email, etc.).
- If you notice an error in the information submitted, you may correct it by submitting a new request or by writing to us at contact@rabbitdoc.com so that we can process the correction.
Respect the policies of the healthcare professional or clinic:
- Any appointment cancellation or modification must be made directly with the provider, in accordance with their stated policies (e.g., 24h, 48h, or 72h notice).
Respect confirmed appointment times:
- Any appointment cancellation or modification must be made directly with the provider, in accordance with their stated policies (e.g., 24h, 48h, or 72h notice).
Responsibility for appointments made for minors:
- If you book an appointment for a minor under the age of 14 and you are their legal guardian, you agree to accompany the minor to the consultation.
12.2 Obligations of Healthcare Professionals or Clinics
Provide accurate and regularly updated information:
- Healthcare professionals or clinics agree to provide accurate information regarding their services, fees, contact details, and office hours.
- To modify, delete, correct, or add any information, you may contact us.
By fulfilling these obligations, both patients and healthcare professionals contribute to maintaining a reliable, seamless experience that reflects the values of Doctomia.
13. Your Rights as a User
As a user of the Platform, whether you are a patient, healthcare professional, or clinic, you have the following rights:
For Patients
- Right to rectification: If the information you submitted through the appointment request form (e.g., name, email, etc.) is inaccurate or incomplete, you may request its correction by contacting us.
- Right to data deletion: You have the right to request the deletion of the personal information you provided during your appointment request. Such information will be deleted, subject to any legal retention obligations.
- Right to privacy: Your personal data, submitted for the purpose of booking an appointment, will only be used to process your request and will be shared only with the selected clinic or healthcare professional. Doctomia commits to never sell or disclose your information to unauthorized third parties.
For Healthcare Professionals or Clinics
- Right to manage listed information: If you notice any inaccuracies in the information displayed on your profile (as listed by Doctomia based on public data or data submitted through our form), you may request corrections, updates, or deletion by contacting us.
- Right to profile deletion: You have the right to request the permanent removal of your profile from the Platform. This request will be processed as quickly as possible.
- Right to add or modify information: If you wish to add or update any information listed on your profile, you may submit a request by email.
14. Limitation of Liability
Doctomia acts solely as a technical intermediary, facilitating connections between patients and healthcare professionals. As such, Doctomia disclaims all responsibility in the following cases:
Medical Acts
- Doctomia is not responsible for any medical acts or the quality of care provided.
- The user acknowledges that Doctomia does not act as a healthcare provider or clinic and does not perform or manage any health or medical services. Its role is strictly that of a technical intermediary.
Disputes Between Patients and Healthcare Providers or Clinics
- Doctomia is not responsible for disputes between patients and healthcare professionals, regardless of the reason.
Payment
- Payments are made directly to the healthcare provider or clinic.
- Doctomia cannot be held liable if:
- The price shown on the Platform differs from the price charged by the healthcare provider or clinic
- Additional fees (e.g., administrative charges, extra services) are invoiced
Appointments Made for Minors
- Doctomia is not responsible if:
- A minor books an appointment on our Platform without their legal guardian's consent
- An unauthorized person books an appointment on behalf of your dependent
Penalties Imposed by Clinics or Healthcare Providers
- Doctomia is not responsible for any financial or other penalties imposed by clinics or healthcare providers in cases of:
- Missed appointments
- Late arrivals
- Users are solely responsible for respecting the provider's cancellation or attendance policy.
Appointment Availability
- Doctomia makes every effort to help users find an appointment with a clinic or healthcare provider.
- However, we do not guarantee appointment availability or a response from the provider.
Appointments with Unauthorized Professionals or Clinics
- Doctomia is not responsible if a patient books an appointment with a provider or clinic that:
- Does not, or no longer, have legal authorization to practice
- Is under a temporary or permanent suspension
- Has never been licensed to practice in Quebec
Information Provided by Users
- Doctomia disclaims all responsibility for errors or omissions in the information provided by users (patients or healthcare professionals), including but not limited to: personal data, contact details, credentials, and availability.
- Users are solely responsible for the accuracy and truthfulness of the information they submit on the Platform.
Service Interruptions and Technical Issues
- Doctomia does not guarantee uninterrupted or error-free service. In the event of a system failure, data loss, or service unavailability due to circumstances beyond our control, Doctomia is not liable for any resulting consequences.
- Such interruptions may include, but are not limited to, server outages, cyberattacks, internet connectivity issues, or any other events beyond Doctomia's reasonable control.
Information relating to wait times and occupancy in Québec emergency departments
- Without limiting the scope of the other provisions of this section, Doctomia disclaims all liability with respect to information relating to estimated wait times, occupancy rates and, more generally, the status of emergency services in Québec emergency departments, as described in Section 5.
- In particular, Doctomia shall not be held liable for:
- the accuracy, completeness or real-time updating of such information;
- any discrepancy between the estimates displayed on the platform and the actual situation observed on site;
- the choice of a healthcare facility made by a user based on this information;
- any decision made or not made by a user based on the information presented;
- any deterioration of a user's health condition resulting from the use or interpretation of this information.
- This information is provided for informational purposes only and does not constitute medical advice, a recommendation, or guidance toward a specific healthcare facility. In the event of a real or perceived medical emergency, the user is invited to call 911 or go immediately to the nearest emergency department, regardless of the information displayed on the platform.
No Guarantee of Results for Professionals or Clinics
- See Section 11.2 regarding the absence of guarantees for minimum appointment volume or patient traffic.
Misuse and Fraudulent Use
- Doctomia is not liable for consequences arising from the fraudulent or abusive use of the Platform by any user or third party, including (but not limited to) fake appointment bookings or the use of false information.
- Users are expected to provide truthful and accurate information when using Doctomia's services.
- In cases of detected misuse or fraud, Doctomia reserves the right to suspend or terminate the user's access without prior notice.
Fraud, Identity Theft, and Misuse of Data
- Doctomia disclaims all responsibility in cases of fraud or identity theft by third parties. We are not liable for any financial loss or damages resulting from fraudulent calls or messages claiming to be from Doctomia, or from a provider or clinic, requesting sensitive information (e.g., Social Insurance Number, banking details, etc.).
- Contact and Data Collection by Provider: The healthcare provider or clinic may contact you to propose appointment times and may request sensitive data (e.g., health insurance number, banking details) as needed. Doctomia disclaims all responsibility if the provider misuses this data or if a data breach occurs on their side.
- User Vigilance: It is the user's responsibility to verify the identity of the individual requesting sensitive information before disclosing it, to ensure that the request is not fraudulent.
- Reporting: If you suspect fraudulent activity, we encourage you to report it immediately to the Doctomia team.
Indemnity Clause
- You agree to defend, indemnify, and hold harmless Doctomia, its affiliates, officers, employees, and agents from and against any and all claims, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
- Your use of the Platform
- Your breach of these Terms of Use
- Your interactions with other users on the Platform
- This indemnification obligation will survive the termination of your account or use of the Platform.
15. Security and Privacy
The security and confidentiality of our users' data are a top priority at Doctomia. These core values guide all of our actions and decisions on a daily basis.
We are committed to protecting your personal data in accordance with Law 25 and applicable regulations in Quebec. Your data is hosted exclusively in Quebec by a certified health data hosting provider, ensuring its integrity and security. Furthermore, we commit to never selling or sharing your personal data with third parties.
However, despite all the measures we take to ensure the protection of your data, no system is entirely immune to a security breach. In the unlikely event of a personal data breach, Doctomia undertakes to:
- Notify the affected users within a maximum of 72 hours after becoming aware of the incident
- Report the incident to the appropriate authorities, in compliance with applicable laws
We remain committed to continuously improving our security protocols in order to minimize risks and protect your data with the highest level of diligence.
For more information, please consult our Privacy Policy.16. Right to Modify or Suspend Services
Doctomia reserves the right to modify or suspend its services, in whole or in part, at any time and without prior notice, without incurring any liability to users as a result.
17. Intellectual Property
All elements present on the Doctomia Platform - including but not limited to text, graphics, logos, icons, images, videos, sounds, software, and databases - are protected under intellectual property laws in force in Canada and internationally.
These elements are the exclusive property of Doctomia or its partners, unless explicitly stated otherwise. Any reproduction, representation, modification, publication, transmission, adaptation, or exploitation, whether partial or total, of the Platform's content without prior written authorization from Doctomia is strictly prohibited and constitutes an infringement of intellectual property rights that may lead to legal action.
Usage License
Doctomia grants users a personal, non-exclusive, non-transferable, and revocable license to access and use the Platform's services for personal and non-commercial purposes only, in accordance with these Terms of Use.
Any unauthorized use of the Platform or its contents will be considered a violation of Doctomia's rights and may result in civil and/or criminal penalties in accordance with applicable laws.
For any request regarding the use of our content, please contact us.
18. Updates to the Terms of Use
We reserve the right to modify or update these Terms of Use (CGU) at any time. We recommend that you check this section regularly, especially each time you use the site, in order to stay informed of any changes that may apply during your use of our services.
19. Language and Interpretation
These Terms of Use are written in French, which shall be the official language of interpretation.
If a translated version of the Terms is provided in another language, such translation is for informational purposes only. In case of any discrepancy or contradiction between the translated version and the French version, the French version shall prevail.
20. Governing Law, Jurisdiction, and International Users
20.1 Governing Law and Jurisdiction
This agreement is governed by and interpreted in accordance with the laws of the Province of Quebec, Canada. Any legal proceedings arising from the application of this agreement shall be subject exclusively to the laws of the Province of Quebec.
Users who access the Platform from outside Quebec expressly agree that these Terms of Use, as well as any disputes or claims arising from their use of the Platform, shall be governed by Quebec law and fall under the exclusive jurisdiction of the courts located in Montreal, Quebec.
20.2 Dispute Resolution by Arbitration
In the event of a dispute related to the use of the Platform, the parties agree to attempt to resolve the matter through mediation or arbitration before initiating any legal action.
- Mediation: The parties will seek to resolve the dispute amicably by appointing a mutually agreed-upon neutral mediator.
- Arbitration: If mediation fails or no agreement is reached, the dispute shall be submitted to binding arbitration in accordance with the commercial arbitration rules of Quebec. The arbitrator's decision will be final and binding for both parties.
Unless otherwise decided by the arbitrator, the costs of mediation or arbitration will be shared equally by both parties.
20.3 Class Action Waiver
By using Doctomia's services, you agree to resolve any dispute individually and expressly waive your right to participate in any class action or representative proceeding against Doctomia.
This waiver includes, but is not limited to, participation in any judicial or administrative proceeding involving a class action, collective claim, or any other similar procedure.
21. How to Contact Us
If you wish to exercise your rights, request information, or submit a query regarding the use of our services, you may contact us only by email at the following address: contact@rabbitdoc.com.
When contacting us to exercise your rights concerning your personal data, we can only process requests related to the information associated with the email address used to submit your request. To protect your data, we may ask you to verify your identity before processing your request. We are committed to responding to your request within a maximum of 45 days.
We remain available for any questions, suggestions, or additional information regarding our services.
22. Acknowledgment
These Terms of Use constitute the entire agreement governing your online relationship with Doctomia, replacing any prior communication or commitment. By accessing our services, you acknowledge that you have read these Terms and agree to be fully bound by them.